You can trust us to use, store and share your information correctly and lawfully. In this notice, we explain how we collect personal information about you, how we use it and how you can interact with us about it. We try to keep this notice as simple as possible but if you are unfamiliar with our terms, or want more detail on any of the information here, please contact us and ask for more details via [email protected] call us on 00447738529487.
When we talk about “Canary Motorcycle Tours”, or “us” or “we” in this notice, we are talking about Canary Motorcycle Tours Ltd and only request relevant information from you to help us provide our services, comply with regulatory and legal requirements, and improve our products.
Our Data Protection Officer oversees how we collect, use, share and protect your information to ensure your rights are fulfilled. You can contact our Data Protection Officer at [email protected], or 00447738529487. How we collect information about you
We collect personal information from you, for example when you contact us through our ‘Contact us’ form on our website; apply for tours; complete transactions; or look for advice. We also sometimes collect information through our website and social media platforms.
Our websites use ‘cookie’ technology. A cookie is a little piece of text that our server places on your device when you visit any of our websites. They help us make the sites work better for you. When you apply to us for products and services, and during the time you use these, we carry out information searches which ensure that you are gaining the best possible service from us.
We protect your information with security measures under the laws that apply and we meet international standards. We keep our computers, files and buildings secure. When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
To meet our legal and regulatory obligations, we hold your information while you are a customer and for a period of time after that. We do not hold it for longer than necessary.
To use your information lawfully, we rely on one or more of the following legal bases:
To meet our regulatory and legal obligations, we collect some of your personal information, verify it, and delete it once we no longer have to keep it.
Sometimes we need your consent to use your personal information. With direct marketing for example, we need your consent to make you aware of products and services which may be of interest to you. We may do this by phone, newsletter, post, email, text or through other digital media. You can decide how much direct marketing you want to accept when you apply for new products and services. If we ever contact you to get your feedback on ways to improve our products and services, you have the choice to opt out. You can remove your consent at any time by contacting us.
We use information about you to:
To provide our products and services under the terms and conditions we agree between us, we need to collect and use personal information about you. If you do not provide this personal information, we may not be able to provide you with our products and services. We analyze the information that we collect on you through your use of our products and services and on our social media and websites. This helps us understand your interests and how we interact with you.
We presently do our own marketing and so we don’t share your information with any marketing company. Should this change, we will write and let you know. However, we would never let any third party or business receive your name, phone number, address, email address or driving license information. We could share sufficient information such as age group, gender and location for our future marketing plans and assists us with knowing where our customers come from, and where to locate our future digital marketing campaigns.
We will never transfer your data nationally or internationally.
You can exercise your rights by contacting us at 00447738529487, using our social media platforms or via email. We can help you with:
Removing consent: You can change your mind whenever you give us your consent, such as for direct marketing. Deleting your information (your right to be forgotten). You may ask us to delete your personal information. Moving your information (your right to Portability). Where possible we can share a digital copy of your information directly with you.
When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
We do not charge you when you contact us to ask about your information.
If you have a complaint about the use of your personal information, please contact Joy Allen, giving her the opportunity to put things right as quickly as possible. If you wish to make a complaint you may do so by telephone, in writing and/or by email. Please be assured that all complaints received will be fully investigated. You can register a complaint through our website, by phone or by email.. We ask that you supply as much information as possible to help our staff resolve your complaint quickly.
We will make changes to this notice from time to time, particularly when we change how we use your information, and change our technology and products.
Canary Motorcycle Tours Limited GDPR Data Protection 2019